General Questions

Will WpOffice365 work on WordPress.com hosted sites?

No. The WordPress.com hosted platform is closed and you are not allowed to install additional plugins so you would be unable to install WpOffice365. WpOffice365 only works on self-hosted WordPress installations.

Will WpOffice365 work on basic HTML sites?

No. Wp Office 365 has been specifically developed and formulated to work with WordPress and Drupal. It leverages core functionality of these systems and won’t work on other content management systems.

How Do I Install WpOffice365 in my WordPress, Drupal and Magento Installation?

WpOffice365 are installed just like any other WordPress Plugin, Drupal 7 and Drupal 8 modules. You can use the built-in installer or alternately use FTP to transfer the files to your server.

See:

WordPress https://codex.wordpress.org/Managing_Plugins

Drupal 7 https://www.drupal.org/docs/7/extending-drupal-7/installing-contributed-modules

Drupal 8 https://www.drupal.org/docs/8/extending-drupal-8/installing-modules

Why Can’t I Add or Install Wp Office 365 Forms in my WordPress Installation?

  1. You are on WordPress.com – WordPress.com users can not install plugins. There is no plugins menu in the admin area of WordPress.com. However, there are some essential plugins pre-installed in each WordPress.com blog for common tasks such as adding a contact form, or adding social sharing buttons. If you want to install plugins, customize your WordPress themes or have more monetization freedom, then you would need to switch to WordPress.org or another Website Host.
  2. You are Facing Memory Limit Issue. The second most common scenario is that on a self hosted WordPress site, the user can see and access the plugins menu but is unable to install the plugin. The failure notice is usually caused by the PHP memory limit. On your web hosting, and inside WordPress there are settings that define the memory limit a PHP process can use. When a process reaches this limit, sometimes it gets killed and other times it gives an error like this:

    Fatal error: Allowed memory size of 67108864 bytes exhausted

    The quick fix to this problem is increasing memory limit PHP can use. To do that add this line to your wp-config.php file:

    define(‘WP_MEMORY_LIMIT’, ’64M’);

    If this doesn’t fix it, then ask your hosting provider to increase the memory limit.

  3. We support php version 5.4 and upwards.
  4. The php version installed should support curl and json.
  5. User Role Restrictions Some developers do not give their clients full access to their own site. In this situation, the business owner usually only has editor level permissions which basically means add/edit posts and pages, and moderate comments. Only an administrator level user has the access to add or remove plugins. If you are the owner of the site, then you need to ask your developer to make that happen.
  6. You are on a Multi Site Network Another possible reason as to why you can’t see plugins menu in WordPress could be that your site is part of a WordPress Multi Site Network and network admin has disabled the plugins menu item on network sites. It is pretty much the same scenario as WordPress.com. The network admins need to consider the server stability, security, and load balancing issues. To solve this problem you can ask your network administrator to install plugins for you.

What are your support hours?

Our supports hours are – 1am EST to 1pm EST

What does your paid support cover?

Our support team assists with properly installing and setting up the plugin, modules and extensions, any problems using existing features or functionality, and bug fixes. Regretfully we cannot provide support for modifications or any third party plugins, modules or extensions. Please note that the support team members are also unable to act as consultants for general website development questions or how to approach or architect your project.

Do you provide phone support?

No. We do not provide support via telephone. All of our support is handled via email through our online ticket system. If you have an active WpOffice365 license, you can request support using the form at the following URL. https://www.wpoffice365.com/support/

Do I get updates for the plugins, modules or extensions?

Yes. Software updates are delivered to all WpOffice365 users with an active license key via automatic or manual update in WordPress and Drupal. They can also be downloaded directly from the site.

Which web browsers work with Wp Office 365?

Wp Office 365 has been tested with the most current versions Internet Explorer, Firefox, Safari & Chrome on the Windows PC platform. We’ve tested in the current versions Firefox, Safari & Chrome on the Mac OSX platform. Wp Office 365 may function just as well in older or other, less popular browsers, but we only officially support those listed previously.

Which web browsers do you support?

We officially support the current major release and 1 past major release of the following browsers. Internet Explorer, Firefox (PC & Mac), Safari (PC & Mac), Chrome (PC & Mac). For example, at this writing, the current release of Internet Explorer is version 11. That means we will officially support version 11 and version 10. Internet Explorer versions 6,7,8 & 9 are no longer officially supported.

License Questions

Who owns the license key/account?

The license key and support account are registered to the email address of the original purchaser. The original purchaser retains all rights to the license and account even if the account/key is renewed or upgraded by another party. The original purchaser can arrange a transfer of the license only by submitting a transfer authorization originating from the original purchase email address. Please contact customer support to arrange a license transfer.

What do I get with my license?

Your license grants you access to all of our support resources, documentation, product downloads for 12 months from your purchase date.

What do I get for renewing/extending my license?

Renewing your license provides an additional 12 months of support and software updates. This provides peace of mind knowing you can turn to us for Wp Office 365 related support and assistance. You’ll also continue receiving software updates to ensure WordPress, Drupal and Magento compatibility as well as great new features and enhancements!

My license expired. Can I still download old versions of the plugin?

No. An active license is required to access any of the Wp Office 365 support resources including the downloads section. We also discourage running old versions of Wp Office 365 for security and performance reasons.

Do I need to renew/extend my license?

Yes. The license key is valid for 12 months from the purchase date. An active license key is needed for access to software updates, downloads and support. Your license can be renewed each 12 month term at a discounted rate (up to 50% off) of the posted new license prices.

How much does it cost to renew/extend my license?

You can quickly and easily renew your license at up to 50% off the normal pricing within 60 days of your original license expiration date. After the 60 day window has expired, all renewals are at full price. Coupon codes or other promotional discounts do not apply to renewals.

Will my forms quit working if my license expires?

If your license expires, your forms should still work unless something changes with the WordPress core itself. However, because you would no longer have access to software updates we do not recommend using Wp Office 365 without an active license. Please note: it is very important to maintain an active license and to run the most recent version of the Wp Office 365 plugin to guard against security vulnerability, prevent potential plugin conflicts, ensure compatibility with the WordPress core, etc.

Do I get a new key when I renew/extend my license?

No. A new key is not issued with a renewal. The original key expiration date is incremented by 12 months and you continue to use the same key you received after the original license purchase.

Where can I find my license key?

If you’ve already purchased a license key and need to retrieve the license number, you can do that on the support site at www.wpoffice365.com. Once you’ve successfully registered and logged into the support site, click on the “my account” link in the right sidebar and your active license key(s) will be listed at the top of the page.

Account Questions

Can I add multiple users to my support account?

No, each license is registered to the email address of the original purchaser and that’s the only email address that can be used to login to access the support resources. This applies to all license levels.

I already have multiple licenses. Can I combine my licenses in lieu of an upgrade or purchasing a new Business or Developer license?

No. We don’t combine licenses. Our recommendation is to upgrade one of the licenses, then let the other(s) expire and just maintain the one multiple site license moving forward.

The download link I received expired! What can I do?

No worries. If you’ve already purchased Wp Office 365 Forms and need to download the plugin files again, you can login to the support site at www.wpoffice365.com and grab the plugin files from the downloads page there.

How do I cancel my account?

Your key/account is valid for 12 months. At that time, you will be offered a chance to renew the license key. Renewals are completely optional. If you are no longer using Wp Office 365, you can simply ignore the renewal notice and the key/account will be suspended when the key expires.

Payment Questions

What types of payment do you accept?

Currently we accept Visa, Mastercard, Discover, American Express. We only accept payments online so we will not be able to accept a purchase order, take a check or take any orders over the phone.

Do you offer refunds?

Yes, we offer refunds for the first 15 days following your original Wp Office 365 purchase.

Do you store my credit card information?

We don’t capture or store any credit card information during your purchase. All of the transactional details are handled completely by PayPal or Stripe and we never see any credit card numbers or details. We don’t (and can’t) automatically charge your credit card for annual renewals or anything else.

I need an invoice for tax purposes. Where can I find one?

Invoices are available to view and print from directly within the customer account page. Login with your support account credentials and print the invoice(s) at your convenience.

Other Questions

Do you provide customization services?

Yes. We can help you setup, install and troubleshoot the existing functionality of the plugins as well as provide full customization services.

I have other pre-sale questions, can you help?

Of Course. You’re welcome to ask any question you wish from our contact form page.

updated: June 5, 2017 4:30PM EST

Support